An Example Of Successful Operations Management - 2582 Words

1. Introduction In this report, a restaurant, which named ‘Place’, has been chosen and analyzed as an example of successful operations management. By visiting, observing their operations and doing questionnaire survey for the restaurant, to obtain Slack and Johnston’s the five performance objectives. At same time, this report will illustrate how these processes will be ran smoothly with each other in the aspects of five performances. The improvements on process technology will also be introduced. After that, the capacity constraints and the utilization of the existing capacity will be discussed and study to find out the reason of the successful operations. At last, some specific conclusions and recommendations will be provided at the end. The nature of catering industry is to convey the concept of experience of the specific culture of food. A Chinese restaurant operated in a western country is not only for make profit but also to spread traditional Chinese food culture. During the successful operations management of the restaurant, the owners should control the balance between pricing, customer and service experience. Since the restaurant is opening in the UK, although the main customers should be traditional Chinese people, but it is necessary to make innovations on taste of dishes and service style, in order to open the local market and attract more local people come to consume. Otherwise, as we know that there are a lot of Chinese students in the UK (all around theShow MoreRelatedQuestions : Crisis Leadership And Risk Management Report1745 Words   |  7 Pages Assignment 2: LASA 1—Crisis Leadership or Risk Management Report Name Tutor Institution Course Date Assignment 2: LASA 1—Crisis Leadership or Risk Management Report System upgrade is a process that organizations have to go through every once in a while. 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Business Foundations was a building block of my future classes that I will take in my academic career in order to graduate with a BBA in Operations Management. Business Foundations has assisted me in my professional goal because it taught meRead MoreOvierview of Management1177 Words   |  5 PagesOverview of Management Introduction Kudler Fine Foods (KFF), opened in 1998, is â€Å"committed to providing their customers with the finest selection of the very best foods and wines so that your culinary visions can come true† (Kudler Fine Foods, 2007). Kathy Kudler, President and Founder, â€Å"vision was to create one store that would stock a wide selection of the freshest ingredients as well as all of the tools a gourmet cook could ever want† (Kudler Fine Foods, 2007). She was certain that her

Essay on The Talents of Ramses the Second - 594 Words

Architecture, literature, and the sculpture of 7.25 ton granites busts are all talents of Ramses II, and all of which paved his way to fame, power, and an eternal profile that was misunderstood by historians around the world. A man of many talents and achievements, Ramses II was as calculating as he was skilled. He managed to raise an empire to greatness, promote himself to a position of power so that no opponent would ever dare to challenge his reign, and (accidentally) fool historians everywhere centuries after his death. How did he do it? He did it through public promotions, careful calculating and planning, and the sheer power of Egyptian intelligence. Ramses II has plenty of historians fooled that he was a pride drinking ruler, hungry†¦show more content†¦Ã¢â‚¬Å"Ramses II presided over and era known as the New Kingdom, a golden age of great wealth and prosperity for the Egyptians.† All of these great spoils for the Egyptians were made possible through Ramsesâ€⠄¢ self-promoting campaigns. These campaigns do not prove that he was guilty of hubris. In fact, they do quite the contrary. Any quick glimpse into history will elaborate to you that civilizations with a hubristic leader who ignored the needs of his/her people would not enjoy such spoils. In addition to this theory of careless foolish leaders, many examples exist. In a picture of a statue of Sadam Hussein being taken down by his former citizens, viewers can infer that he was not the greatest of leaders. His people resented him because of his actions. Ramses II did not have to watch his statues be torn down, nor see his people rise up against him, and for good reason, too. Ramses II was not a foolish or self-absorbed leader. He was not a negative ruler, misunderstood maybe, but not negative. In a passage from National Geographic, reporter Rick Gore quotes Kenneth Kitchen, the Egyptologist from the University of Liverpool, calling him â€Å"the world’s leading authority on the man.† With the â€Å"man† being Ramses II, Kitchen also said about Ramses II, â€Å"Our man never sneers. Look at his lips. He smiles. Gently.† In this quote, Kitchen is referring to one of the pharaoh’s statues, a statue on which his lips are indeed forming a sm ile. This fact shows us

Career Orientation Essay Example For Students

Career Orientation Essay Career Orientation January 30, 2010, 3:00pm to 5:00pm AVR 3 ASSESSMENT The seminar was presented by some former Mapua students which are know very successful in their respective careers. Mr. Ferdinand Iquina talked about his experiences on how he applied to the company his is currently working. He said that at first he tried applying to other companies just to have an idea on how a job interview is held. He tried researching about the company to have a background. He said that his employer was amazed by one of his project which is a running led display. Mr. Joel Dizon, one of the guest speakers, shared his experiences in the Graduating Class such as his employment to a publishing company. He told the Graduating Class about his work a how he was asked to work in a technical magazine for his ability to explain technical terms to the layman. The last speaker was Ms. Jasmine Po-Sayo, she is know a vice-president on the company that she applied a decade ago. She also shared her experiences and gave the Graduating Class tips on how she attained her position. Introduction to Cisco Unified Communication February 6, 2010, 5:00pm to 7:00pm AVR 2 ASSESSMENT The seminar was presented by Engr. Frederick Chua which is about Cisco’s innovations regarding their products. The presenter discussed the different products that are being manufactured which can greatly help the masses. At first, the Graduating Class cannot relate to what the presenter is saying because it is too technical. Some of the class does not have Cisco classes since there are enrolled in Unix as there track. The presenter showed the Graduating Class how to make calls abroad using the internet. The presenter called a friend in Singapore using his laptop. The Graduating Class was really amazed on how that particular software is working. Unfortunately, the software is very expensive. Scalable Vector Graphics (SVG) March 6, 2010, 10:00am to 12:00nn SB 1 ASSESSMENT The seminar was suppose to be held at NB1 but was move to SB1 for some technical reasons. The seminar was facilitated by Engr. Rainier Veral. The seminar is about a certain specification of images which is superior to jpeg, bitmap and other types of images. During the seminar, the presenter demonstrated the differences of images written in the said formats. The images which are made using svg can be zoomed without destroying the credibility of the images. The zooming does not make the image pixelated. The presenter also mentioned the application of svg in business such as advertising. The Graduating Class did not have the chance to do the hands on because of the restriction on the computers regarding the use of Mozilla Firefox which is needed to run and view the images in svg format. Career Development Seminar February 27, 2010, 7:30pm to 4:30pm AVR 2 ASSESSMENT The seminar was held by Center for Career Services. The seminar was attended by the Graduating Class of Electrical, Mechanical, Industrial and Computer Engineering. The seminar lasted for about a day. The seminar is about job interviews and resume. The first speaker talked about the resume that should be submitted to an employer such as the details that the resume should contain and the different layouts that should be used. The speaker also showed the Graduating Class two videos which show a freshly graduate student that is being interviewed for a job. The other video is about a person who is prepared for an interview. The speaker elaborated which what are the things that should be avoided in an interview. He also mentioned the questions that are usually asked in an interview. The speaker, having an experience of interviewing job applicants, gave the Graduating Class some tips which can be helpful in an interview. During the seminar, some people from a maritime company also presented their business to recruit Electrical Engineers and Mechanical Engineers. On the last part of the seminar, a representative from Sutherland, a business product outsourcing company, gave an inspirational talk regarding job interviews. .u0d92c379265789059a5975309ce40a56 , .u0d92c379265789059a5975309ce40a56 .postImageUrl , .u0d92c379265789059a5975309ce40a56 .centered-text-area { min-height: 80px; position: relative; } .u0d92c379265789059a5975309ce40a56 , .u0d92c379265789059a5975309ce40a56:hover , .u0d92c379265789059a5975309ce40a56:visited , .u0d92c379265789059a5975309ce40a56:active { border:0!important; } .u0d92c379265789059a5975309ce40a56 .clearfix:after { content: ""; display: table; clear: both; } .u0d92c379265789059a5975309ce40a56 { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .u0d92c379265789059a5975309ce40a56:active , .u0d92c379265789059a5975309ce40a56:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .u0d92c379265789059a5975309ce40a56 .centered-text-area { width: 100%; position: relative ; } .u0d92c379265789059a5975309ce40a56 .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .u0d92c379265789059a5975309ce40a56 .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .u0d92c379265789059a5975309ce40a56 .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .u0d92c379265789059a5975309ce40a56:hover .ctaButton { background-color: #34495E!important; } .u0d92c379265789059a5975309ce40a56 .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .u0d92c379265789059a5975309ce40a56 .u0d92c379265789059a5975309ce40a56-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .u0d92c379265789059a5975309ce40a56:after { content: ""; display: block; clear: both; } READ: Car Winterization EssayThey also held a mock interview in which all the Graduating Class will be interviewed as if it was an actual interview. PLANT VISIT: HITACHI Terminals Mechatronics Philippines Corporation (HTMP) February 19, 2010 ASSESSMENT The field trip was held on February 19, 2010 at Hitachi Terminals Mechatronics Philippines Corporation in Subic Techno Park. The field trip is scheduled from 9:00 am to 10:00 am. The Graduating Class left Manila at 5:45 am and arrived at Hitachi at 8:45. The staffs of Hitachi gave the graduating class a short talked about the company’s profile. The staffs of Hitachi divided the graduating class in groups before doing the tour. During the tour, the Graduating Class saw how the products were made such as the card readers for ATM machines and the equipments used. The tour lasted only a few minutes and the stay in Hitachi did not last as long as the scheduled time. After the tour the officers of the Graduating Class gave the staffs of Hitachi tokens of appreciation. After leaving Hitachi, the Graduating Class was given a tour around Subic Bay Freeport Zone by a representative from Department of Tourism in Subic.

Philosophy - Abortion Rectitude Essays - Fertility, Abortion Debate

Philosophy - Abortion Rectitude There comes a time in the lives of most women when an ovum, fertilized with sperm, will implant itself into her uterine wall. This is nature's first step in its attempt to continue the human race. Currently, when this implantation occurs, the impregnated woman has the right to allow the embryo to nourish itself into existence or to eliminate all chances of that embryo attaining life through abortion. Every species of plant and animal on earth reproduce in one way or another. How could something as ancient and fundamental as reproduction turn into one of the most hotly contested moral debates in history? The question can only be answered if we first examine the intellectual psyche of the human animal. Since we are currently the most intelligent beings on earth, we use our critical thinking capabilities to selectively choose what should be morally acceptable and what should be deemed unacceptable. To the best of our knowledge, we as humans are the only species in existence that wrestle with moral dilemmas. Absolute morality that will be agreed upon by the majority of a society is extremely difficult to determine since each individual has the ability to decide for themselves what is morally acceptable. It is because of this decision that our American culture intensely debates issues of morality such as abortion. The debate over abortion pits the rights to life of an unborn fetus against the rights of rational women who want to control what happens to their own body. Does the termination of a pregnancy deprive a human of their right to life? Should our government be allowed the power to regulate what a woman can and cannot do with her own body? These are two of the questions which will be deliberated over throughout the course of this paper. In his article "Abortion and Infanticide", Michael Tooley tackles two important questions about abortion. The first is "what properties must someone have in order to be considered a person, i.e., to have a serious right to life?" Tooley answers that anything which completely lacks consciousness, like ordinary machines, cannot have rights. If a being does not desire something such as consciousness, it is impossible to deprive that being of his right to it. In other words, Tooley argues that since a fetus does not show outward desires to have life, it is morally permissible to abort that fetus. There are three exceptions to this rule that need to be clarified. First, if the being is in a temporary emotionally unbalanced state, such as a deep depression, he should still be allowed rights to life. Secondly, if the being is unconscious due to sleep or some sort of trauma, he should not be deprived of his rights to life. Finally, if the person has been brainwashed by a religious cult or any similar institution into wanting death, he should still be given a right to life. The second question addressed by Tooley is "at what point in the development of a member of the species Homo Sapiens does the organism possess the properties that make it a person?" The law in America currently implies that the fetus possesses the properties that make it a person when it reaches the third trimester or the sixth month of its germination inside the uterus. Is this a reasonable assessment of when a fetus has a right to life? Tooley says "No". An organism does not have a right to life unless it possesses the concept of a self as a continuous being of mental states. This definition of possessing a right to life can be applied to newborn babies that do not yet have a concept of a self as a continuous being. Therefore, it is morally acceptable to deprive them of their right to life, for they don't show desire for life. According to Tooley, the fetus does not have a right to life at any time therefore, the mother of that fetus should have the right to terminate her pregnancy as she so chooses. Tooley implies that until the fetus reaches the age of about three weeks outside the uterus, it does not show signs of wanting life. Only when the child shows signs of desiring life should the child be given a right to life. These arguments are controversial to say the least. However, they contain a rational opinion of when an organism should be given a right to life. Mary Anne Warren also examines the morality of abortion in her article titled "On the Moral and Legal Status of Abortion". She attempts to address the question

Jane Eyre By Charlotte Bronte (1816 - 1855) Essays -

Jane Eyre by Charlotte Bronte (1816 - 1855) Jane Eyre by Charlotte Bronte (1816 - 1855) Type of Work: Psychological romance Setting Northern England; 1800s Principal Characters Jane Eyre, an orphan girl Mrs. Reed, Jane's aunt, and mistress of Gateshead Hall Edward Rochester, the once-handsome owner of Thornfield Manor St. John Rivers, a young clergyman Story Overveiw Orphaned at birth, Jane Eyre was left to live at Gateshead Hall Manor with her aunt-in-law, Mrs. Reed. Jane remained at the estate for ten years, subjected to hard work, mistreatment, and fixed hatred. After a difficult childhood, the shy, petite Jane was sent to Lowood School, a semi-charitable institution for girls. She excelled at Lowood and over the years advanced from pupil to teacher. Then she left Lowood to become the governess of a little girl, Adele, the ward of one Mr. Edward Rochester, stern, middle-aged master of Thornfield Manor. At Thornfield, Jane was comfortable with life - what with the grand old house, its well-stocked and silent library, her private room, the garden with its many chestnut, oak and thorn trees, it was a veritable palace. Mr. Rochester was a princely and heroic master, and, despite his ireful frown and brusque, moody manner, Jane felt at ease in his presence. Rochester confided that Adele was not his own child but the daughter of a Parisian dancer who had deserted her in his care. Still, even with this forthright confession, Jane sensed that there was something Rochester was hiding. Off and on, Jane heard bizarre, mysterious sounds at Thornfield. She finally discovered that Rochester kept a strange tenant on the third floor of the mansion. This hermit-like woman, once employed by Rochester - or so he said - often laughed maniacally in the night. And other disturbances soon followed. One evening, after the household had gone to sleep, Jane was aroused by the smell of smoke - to find Mr. Rochester's bed on fire. Only with a great deal of exertion did she manage to extinguish the flames and revive her employer. Some time later, a Mr. Mason from Jamaica arrived for a house party. Shortly after retiring that evening, Jane and the house guests were awakened by the sound of a man screaming for help. Rochester reassured his guests that it was merely a servant's nightmare and persuaded them to return to their rooms. But Jane was obligated to spend the rest of the night caring for Mr. Mason, who had somehow received serious slashes to his arm and shoulder. After hinting that he had obtained these wounds from an attack by a madwoman, he quietly left the house on the next morning. One day Jane was urgently summoned to Gateshead: Mrs. Reed was dying. Upon jane's arrival, Mrs. Reed presented her with a letter from her childless uncle, John Eyre, requesting that Jane come to him in Madeira, as he wished to adopt her. The letter had been delivered three years before, but, because of her dislike for the girl, Mrs. Reed had written John Eyre to inform him that Jane had unfortunately died in an epidemic earlier that year. Adoption by her unclc would have given Jane not only a family but an inheritance - one she still might claim. However, she decided to return to Thornfield. One night, in the garden at Thornfield, Mr. Rochester proposed marriage - and Jane accepted. She excitedly wrote to her Uncle John to tell him the news. But one month later, on the morning of her wedding day, Jane was startled from sleep by a repulsive, snarling old wot-nan in a long, white dress and fondling Jane's veil. Before bounding out the door, the wretch shredded the veil. Jane's groom comforted his shaken bride; and Jane calmed herself and prepared for the i-narriage. The ceremony was near its end; the clergyman had just uttered the words, "Wilt thou have this woman for thy wedded wife?" when a voice suddenly broke in: "The marriage cannot go on. I declare the existence of an impediment." When asked for the facts, this man - a lawyer - produced a document proving that Rochester had married one Bertha Mason in Jamaica some fifteen years earlier. Mr. Mason, the mysteriously wounded house guest, stood as witness to the fact that Bertha was still alive and living at Thoriifield. At last Rochester stepped forward and acknowledged that the accusation was true, but that his wife had gone mad; in fact, she came from a family of idiots and maniacs for three generations back. Rochester further maintained that this early wedding had been arranged by his father and brother in hopes that he would marry into a fortune. The groom-to-be next

Improving a Job Seekers Online Reputation

Improving a Job Seekers Online Reputation Managing your online reputation can help you get a job because it allows you to present your accomplishments and assets to companies wanting to hire. However, if your online reputation is less than good, it can have the opposite effect and keep you from finding your dream job. A few tips on managing your online reputation can make all the difference. According to a survey conducted on social media, 52 percent of recruiters use social media sites to help assess potential job candidates. 1. Fight the Negative With the PositiveIndividuals who Google themselves are sometimes surprised to see something negative pop up that happened years ago. For example, an ugly argument with someone or a photograph that doesn’t represent someone in a positive light can appear. The only real way to counteract negativity is to use positive posts to force the negative ones down in the ratings. Individuals who Google an individual, topic or other items generally don’t go past the first two or three page.2. Use LinkedIn to Your AdvantageLinkedIn is a great place to list your previous jobs, tenure and what you accomplished that benefitted those employers. You might even want to include links to some of your work so that recruiters can see what you have accomplished. Show a little of your personality by including why you picked a particular field and what you use for motivation. Don’t overlook the Recommendations feature. Use it to invite co-workers, bosses and clients to share what an asset you are as an employee.3. Pay Attention to Grammar and SpellingEven if the cover letter and resume you sent to apply for a job was perfect, pay attention to your spelling and grammar when you post on social media. Poor spelling or grammar is a turnoff for recruiters and can end up costing you a potential interview. Saying that you were in a hurry is no excuse. Recruiters may look upon more than the occasional error as a lack of attention to detail and that could reflect negativel y on your chances.4. Skip Controversial SubjectsWhile you may be keenly interested in politics, it might be a better idea to keep this type of post off social media. Recruiters at some companies may not be as appreciative of your opinion of the current slate of candidates, especially if it becomes heated. However, recruiters will look at what your interests are and whether you engage in discussions with others. This is an opportunity for you to present a positive side to a recruiter.5. Offensive or Thoughtless Posts on Social MediaIn a word – don’t. Getting into a discussion on social media is one thing and can leave a positive impression on a recruiter. Getting into an argument that turns nasty is another. Talking negatively about religion, politics, other people’s customs or sexual orientation can be found on Google without too much effort and reflects badly on the job candidate, according to recruiters. In addition, talking about and posting photos of the gre at beer bash from the previous weekend and other things of this nature is not a good idea.6. Use Social Media ProfessionallyStart with your personal website and check through it. Remove posts that may not show you in a favorable light, such as the weekend party with unflattering photos. Instead, use your personal website to share positive work experiences. You can even use it to show off your work history and include a link that can be downloaded. Do the same thing with your LinkedIn profile, Twitter account and Instagram. This is a good opportunity to be creative and show off what you know and what you can do.Using social media is one way a recruiter scouts out a candidate for a job. If there are other candidates for the same job, what you have posted on your social media accounts can make the difference in whether you will be considered for an interview. Having a good reputation online can help get your foot in that door.Just as social media can be used in a positive way to help l and you an interview for a job, using the right job site can help in the same way. TheJobNetwork does exactly that. When you sign up for job match alert, TheJobNetwork seeks job listings for you around the clock and alerts you as soon as new jobs open. In addition, you can use this job site to conduct your own job search.

BMKT611 Retailing Final Assignment Essay Example | Topics and Well Written Essays - 4500 words

BMKT611 Retailing Final Assignment - Essay Example 3). Complicating matters, retailers are not only confronting the changing dynamics of the modern retail market, but are also confronting the economic challenges effecting consumer spending practices since the global financial crisis of 2009. Consumers have demonstrated a habit of unpredictable and frugal spending habits. Retailers are also affected in that they are increasingly confronting the challenges posed by increased fuel prices as well as inflation so that retailers are now concerned about reducing costs. In the meantime, retailers have to find innovative ways of remaining competitive (Mansoor & Jalal, 2011, p. 104). A review of the literature informs that in-store strategies continue to be a method by which retailers seek to differentiate their products and services from the competition. An emerging trend is a propensity to ensure that customers have an exciting and entertaining experience and consumers also expect convenience, options in merchandise at the right place, the r ight time and â€Å"at the right price† (Carpenter, Moore, & Fairhurst, 2005, p. 43). This report conducts a comparative analysis of the in-store strategies employed Primark and Forever 21in the UK. ... A SWOT analysis is conducted on each store with a view to identifying and analysing the weaknesses and strengths of the in-store strategies used. A Review of the Literature The forces of globalisation together with the ease with which new entrants can join the apparels’ industry have rendered apparels’ retailing a highly competitive market. Research studies indicate that the popular pricing strategy of the 1970s is no longer suitable for ensuring retailer’s competitive edge. More and more, consumers are committed to quality and competing in terms of sales lowers profit margins, compromises consumer loyalty, and increases â€Å"product imitation† (Bruer, Cassil, & Jones, 2005, p.1). The changing dynamics of the retail market is such that consumers are more informed and have far more choices than previously. As a result, retailers have experienced a shift in bargaining controls toward consumers. Facilitated by information technology, lowered barriers to trad e, consumers are increasingly aware of competitive products and will exhibit loyalty toward retailers that have the ability to excite and entertain them. In the meantime, consumers’ preferences and needs have â€Å"become more fragmented,† and more â€Å"difficult to understand and predict† (Kilduff, 2001, p. 2). A study conducted by Carre, Tilly and Holgate (2010) in two fiercely competitive retail markets in the US (food and electronics) demonstrate that a number of factors influence in-store strategies in the retail market. The study involved 16 case studies (8 in food and 8 in electronics) and involved 195 interviews with managers in human resources and operations. Research findings indicate that competitive strategies include increasing service, improving both

What Effects Does Reading Recovery Have on Student Learning Research Paper

What Effects Does Reading Recovery Have on Student Learning - Research Paper Example This paper seeks to explore what effects Reading Recovery has on student learning with special reference to the significance of reading recovery intervention and the various approaches employed by specialist instructors. Definition of Reading Recovery: Reading Recovery is understood as a supplementary education program for the lowest-achieving first-grade children. For Dr. Marie Clay, reading is â€Å"a message-getting, problem-solving activity which increases in power and flexibility the more it is practiced† and â€Å"that within the directional constraints of the printer’s cue, language and visual perception responses are purposefully directed by the reader in some integrated way to the problem of extracting meaning from cues in a text, in sequence, so that the reader brings a maximum of understanding to the author’s message† (Clay, 1991, p. 6). As the quotation makes it clear, the first grade learner should be trained to acquire the message behind the reading process and it is the duty of the instructor to identify the stumbling blocks before the learner and to help him for problem solution. Goal and specifics of Reading Recovery: According to Wilson and Daviss, â€Å"the goal of Reading Recovery is to dramatically reduce the number of first-grade students who have extreme difficulty learning to read and write and to reduce the cost of these learners to educational systems† (Reading Recovery: Basic Facts 2010). For this, it is essential that the instructors identify the right lowest-achieving first graders and entrust them to a specially trained Reading Recovery teacher who is able to build their confidence level and enable them to work independently in the regular classroom. The selected students are offered a half-hour lesson each school day for 12 to 20 weeks with a specially trained Reading Recovery teacher and their lessons are discontinued as soon as the teacher feels

Skeletal System Research Paper Example | Topics and Well Written Essays - 250 words

Skeletal System - Research Paper Example 2. Differentiate between the processes of bone growth by length and width. 3. After a recent visit to her doctor, Gina was told that she has early signs of osteoporosis. The doctor recommended she participate in low impact exercises to strengthen her bones. Based on your reading, define osteoporosis and explain how low impact exercises will improve Gina's bone density and strength. 4. Explain the function of bone marrow and its importance in individuals with blood loss or decreased efficiency. 5. George is going in for laser treatment to his lower back. George has been experiencing pain running down his right leg for the past few weeks and has forced him to stay home from work for the past week. He hurt his back when he twisted and bent to the side to pick up some heavy lumber. Based on the case information, describe the injury that George sustained and the structures involved. 1. In cases such as car crashed, potential injuries that are likely to occur include back injury, knee dama ge, whiplash, brain and head trauma, broken or fractured ribs and spinal cord injury. In cases such as car crashes, the body is most probable to suffer trauma (Caldwell D.S., 2011). Trauma varies in intensity, ranging from serious burns or traffic accidents (Hall J et al 1995).

The Origin Of Environmental Education Education Essay

The Origin Of Environmental Education Education Essay The environment encompasses all the living and non-living things that occur on Earth. The fate of the environment is entwined with that of every life that inhabits the planet including that of human beings. The industrialization era brought about devastating impacts on the environment and at the end of the nineteenth century, people started to apprehend the susceptibleness of the environment and the gravity of the implications if the environment was not taken care of. Nations gathered and issues about the environment were starting to take priority, hoping to obtain and sustain a better future for our planet. Environmental education is not a contemporary subject matter. It can be dated back to as early as the 18th century with the treatise of Jean-Jacques Rousseau who stressed the value of an education that revolved on the environment. Some years later, the Swiss-born naturalist, Louis Agassiz, echoed Rousseaus philosophy. It was these two influential scholars who laid the foundation for a concrete environmental education program, known as the Nature Study, which occurred between the late 19th century and early 20th century. Following the effortful work of many other naturalists, April 22nd of the year 1970 was declared as the first Earth Day; a national teach-in concerning environmental issues. This memorable event paved the way for the current environmental education movement. In the latter months, President Nixon passed the National Environmental Education Act, which intended to incorporate environmental education into K-12 schools. In the following year, the North American Association for Environmental Education (NAAEE), formerly known as the National Association for Environmental Education, was instituted to ameliorate the environmental literacy by supplying resources to teachers and promote environmental education programs. The following year was then declared by the European Council as the Year of the Environment. Environmental education was globally acknowledged when the UN Conference on the Human Environment held in 1972, in Stockholm, Sweden, affirmed that environmental education must be utilized as the key to address environmental issues all around the world. The United Nations Education Scientific and Cultural Organization (UNESCO) and the United Nations Environment Program (UNEP) generated three major declarations that have guided the course of environmental education. These were namely the Stockholm declaration, the Belgrade charter and the Tbilisi declaration. The Stockholm declaration: The Declaration of the United Nations Conference on the Human Environment took place between June 5th and June 16th of the year 1972. The document, consisting of 7 proclamations and 26 principles, was created in order to inspire and guide the people of the world in the preservation and enhancement of the human environment. The Belgrade charter was held in October of 1975. This agreement was the product of the International Workshop on Environmental Education which was held in Belgrade, Yugoslavia. The foundation of the Belgrade charter was the Stockholm Declaration which was improved upon by goals, objectives and guiding principles of environmental education programs which included the general public. The Tbilisi declaration of October 1977, noted the unanimous accord in the important role of environmental education in the preservation and improvement of the worlds environment, as well as in the sound and balanced development of the worlds communities. (Tbilisi, 1977). The Tbilisi declaration not only rationalized and elucidated the Stockholm declaration and the Belgrade charter but also included new aims and objectives as well as guiding principles of environmental education. Later that year, the Intergovernmental Conference on Environmental Education in Tbilisi, Republic of Georgia accentuated the responsibility of Environmental Education in the conservation and development of the environment as a whole on a worldwide level. The importance of sustainable development was established in the year 1987, when the World Commission on Environment and Development published the Brundtland Report. This report, also known as Our Common Future, enlightened the concept of sustainable development in which the protection of the environment and the economic growth were regarded as interdependent notions as well as the concept of social equity. According to the Brundtland Report, sustainable development implies meeting the needs of the present without compromising the ability of future generations to meet their own needs (Brundtland, 1987). In 1992, the United Nations Conference on Environment and Development which took place in Rio de Janeiro, Brazil, supported and embellished the goal of obtaining sustainability. This was achieved by means of international agreements made on climate variation, woodland and biodiversity. One of the most significant aspects of the Rio Earth Summit, was Chapter 36 of Agenda 21; the fulcrum of our current environmental sustainable development. Agenda 21 focused on reorienting education towards sustainable development; increasing public awareness; and promoting training. (Chapter 36, Agenda 21). Agenda 21 discards the view of the environment as a detached system and stresses the perspective of the environment as a holistic approach incorporating our surroundings as well as our existence, making use of nature and its resources. Another crucial step forward in sustainable development was held in 2002 by the United Nations Commission; the Johannesburg Summit in Johannesburg, South Africa. This summit brought together tens of thousands of participants to focus the worlds attention and direct action towardà ¢Ã¢â€š ¬Ã‚ ¦conserving our natural resources in a world that id growing in population, with ever-increasing demands for food, water, shelter, sanitation, energy, health services and economic security. (Johannesburg Summit, 2002). In 2005 the National Environmental Education and Training Foundation held the first National Environmental Education Week between the10th and 16th of April. Later that year, the Centre for Environment Education held the Education for a Sustainable Future Conference in Ahmedabad in India. Over 800 learners, thinkers and practitioners from over 40 countries attended and established the Ahmedabad Declaration on education for sustainable development. Environmental Education has long been considered as a crucial aspect of our existence. It is an international concern which has brought and has yet to bring all the nations together striving to reach one important goal, one which gives the interdependency of the environment and that of organisms, including ourselves, the major precedence they deserve. 1.2 Philosophy of Environmental Education Environmental education comprises several unique philosophies where each has its own objectives. However, the disciplines overlap in purpose and philosophy of environmental education. The two main disciplines of environmental education are that of outdoor education and that of experiential education. Outdoor education refers to learning in, for and about the outdoors. It is a means of curriculum extension and enrichment through outdoor experiences (Hammerman, 1980, p. 33). Through outdoors experiences, environmental education may be taught or enhanced. Experiential education is a process through which an individual assembles knowledge, skill and value from direct experiences. Learning about the environment, being an outdoor or experiential education, is a way of teaching a person to love the Earth. Through this means, a person enhances his awareness and appreciation of the natural environment as well as learns skills in order to improve his life in the outdoors and learns relationships among the inhabitants. Moreover, the person has learned how to learn and can thus make his own decisions on how to care for the land. This great achievement is called environmental literacy. Thus, education becomes empowerment, where the individual can master complex skills and important decision making which are not affected by todays changing society. 1.3 Roles, Objectives and Principles of Environmental Education The Tbilisi Declaration, held in 1977, was the worlds first intergovernmental conference on environmental education. It was organized by the United Nations Education, Scientific and Cultural Organization (UNESCO) in cooperation with the U.N. Environment Programme (UNEP) The declaration accentuated the important role of environmental education in the conservation and development of the worlds environment, as well as the sound and reasonable improvement of the worlds communities. The Roles, Objectives and Characteristics of Environmental Education as laid out during the Tbilisi Declaration as well as the two recommendations of the Conference are: The Conference recommends the adoption of certain criteria which will help to guide efforts to develop environmental education at the national, regional, and global levels: Whereas it is a fact that biological and physical features constitute the natural basis of the human environment, its ethical, social, cultural, and economic dimensions also play their part in determining the lines of approach and the instruments whereby people may understand and make better use of natural resources in satisfying their needs. Environmental education is the result of the reorientation and dovetailing of different disciplines and educational experiences which facilitate an integrated perception of the problems of the environment, enabling more rational actions capable of meeting social needs to be taken. A basic aim of environmental education is to succeed in making individuals and communities understand the complex nature of the natural and the built environments resulting from the interaction of their biological, physical, social, economic, and cultural aspects, and acquire the knowledge, values, attitudes, and practical skills to participate in a responsible and effective way in anticipating and solving environmental problems, and in the management of the quality of the environment. A further basic aim of environmental education is clearly to show the economic, political, and ecological interdependence of the modern world, in which decisions and actions by different countries can have international repercussions. Environmental education should, in this regard, help to develop a sense of responsibility and solidarity among countries and regions as the foundation for a new international order which will guarantee the conservation and improvement of the environment. Special attention should be paid to understanding the complex relations between socio-economic development and the improvement of the environment. For this purpose, environmental education should provide the necessary knowledge for interpretation of the complex phenomena that shape the environment, encourage those ethical, economic, and esthetic values which, constituting the basis of self-discipline, will further the development of conduct compatible with the preservation and improvement of the environment. It should also provide a wide range of practical skills required in the devising and application of effective solutions to environmental problems. To carry out these tasks, environmental education should bring about a closer link between educational processes and real life, building its activities around the environmental problems that are faced by particular communities and focusing analysis on these by means of an interdisciplinary, comprehensive approach which will permit a proper understanding of environmental problems. Environmental education should cater to all ages and socio-professional groups in the population. It should be addressed to (a) the general nonspecialist public of young people and adults whose daily conduct has a decisive influence on the preservation and improvement of the environment; (b) to particular social groups whose professional activities affect the quality of the environment; and to scientists and technicians whose specialized research and work will lay the foundations of knowledge on which education, training, and efficient management of the environment should be based. To achieve the effective development of environmental education, full advantage must be taken of all public and private facilities available to society for the education of the population: the formal education system, different forms of nonformal education, and the mass media. To make an effective contribution towards improving the environment, educational action must be linked with legislation, policies, measures of control, and the decisions that governments may adopt in relation to the human environment. The Conference endorses the following goals, objectives and guiding principles for environmental education: The Goals of Environmental Education are: To foster clear awareness of and concern about, economic, social, political and ecological interdependence in urban and rural areas; To provide every person with opportunities to acquire the knowledge, values, attitudes, commitment and skills needed to protect and improve the environment; To create new patterns of behavior of individuals, groups and society as a whole towards the environment. The Categories of Environmental Education Objectives are: Awareness: to help social groups and individuals acquire an awareness and sensitivity to the total environment and its allied problems. Knowledge: to help social groups and individuals gain a variety of experience in, and acquire a basic understanding of, the environment and its associated problems. This is of utmost importance as the more people learn about their surroundings, the more they will tend to care about it. (Kriesberg, 1996). Attitudes: to help social groups and individuals acquire a set of values and feelings of concern for the environment and the motivation for actively participating in environmental improvement and protection. Reinforcing this category, the attitudes of children are a major focus of many environmental education programmes. (Eagles and Demare, 1999). Skills: to help social groups and individuals acquire the skills for identifying and solving environmental problems. Participation: to provide social groups and individuals with an opportunity to be actively involved at all levels in working toward resolution of environmental problems. Education needs to go beyond information and awareness to include behavioural change. (Niedermeyer, 1992). Moreover, all serious environmental education aims to motivate individuals to take responsible action. (Bogner, 1998). Guiding Principles Environmental Education should: Consider the environment in its totality-natural and built, technological and social (economic, political, cultural-historical, ethical, esthetic); Be a continuous lifelong process, beginning at the preschool level and continuing through all formal and nonformal stages; Be interdisciplinary in its approach, drawing on the specific content of each discipline in making possible a holistic and balanced perspective; Examine major environmental issues from local, national, regional, and international points of view so that students receive insights into environmental conditions in other geographical areas; Focus on current and potential environmental situations while taking into account the historical perspective; Promote the value and necessity of local, national, and international cooperation in the prevention and solution of environmental problems; Explicitly consider environmental aspects in plans for development and growth; Enable learners to have a role in planning their learning experiences and provide an opportunity for making decisions and accepting their consequences; Relate environmental sensitivity, knowledge, problem-solving skills, and values clarification to every age, but with special emphasis on environmental sensitivity to the learners own community in early years; Help learners discover the symptoms and real causes of environmental problems; Emphasize the complexity of environmental problems and thus the need to develop critical thinking and problem-solving skills; Utilize diverse learning environments and a broad array of educational approaches to teaching, learning about and from the environment with due stress on practical activities and first-hand experience. Approaches to Environmental Education The ultimate aim of environmental education is to aid society in becoming environmentally knowledgeable; moreover, it endows people with the necessary skills and dedication for working, both individually and collectively, towards achieving and/or maintaining a dynamic equilibrium between the caliber of life and that of the environment. There are several approaches towards environmental education, especially when dealing with young children, all enclosing the same aim. However the basis of each approach to environmental education encompasses education about, through and for the environment. Education About the Environment The concept of education about the environment simply entails unveiling and divulging knowledge about our surroundings. The more a person becomes aware of his environment the more he can grow to appreciate it and thus make use of its resources in a sustainable way. As Dr. Ken Gilbertson clearly stated, Environmental Education is a means to teach a person to love the Earth. It is not proselytizing but providing a basis for comprehending complex social and natural/physical connections. (Dr. William Fleischman, 2010). Learning about the environment leads to a progression from awareness to action, a progression mirrored in the objectives set forth by the Tbilisi Declaration, to maintain responsible environmental behavior and a sustainable future. (Dr. Julie Ernst, 2010). Education Through the Environment Education through the environment implies utilizing the surrounding ambient itself as a resource for the educational purpose. The environment itself is the most effective and readily available tool for environmental education. Activities which take place outdoors are of utmost importance especially with the younger generation which tends to learn more through direct observation and experience. Appreciation of our surroundings is not something that could be learnt merely in a classroom, but requires an investment of time spent in the presence of nature, energy and reflection (Miles, 1991 p.6). Outdoor activities are also beneficial for ones peace of mind as nature itself has the power to instill serenity upon ones being, leading to a greater appreciation of the environment. In addition, outdoor ecology programs may influence a childs attitude and behaviour towards a more positive direction, provided that it takes place for an adequate amount of time. (Bogner, 1998). As Rachel Carson once said, If a child is to keep alive his/her sense of wonder, he/she needs the companionship of at least one adult who can share it, rediscovering with him or her the joy, excitement and mystery of the world we live in. Environmental education encourages us to constantly rediscover that sense of wonder and bonds people and communities with the natural world. When learning about the environment, one must take into consideration all its aspects, including that of the built environment. Equilibrium should be achieved between the natural and social world in order to reveal real life situations and real issues and concerns, providing the opportunity to analyze the local environment as well as introduce the idea of environmental responsibility. 1.4.3 Education For the Environment Education for the environment encompasses the growth of a knowledgeable person into a motivated, responsible, caring individual, who seeks to take accountable action in order to maintain and nurture a sustainable environment. Environmental education endeavors to improve upon environmental ethics which would result in the advancement of the caliber of life on Earth. Knowledge is of fundamental significance if one is to develop a sense of understanding and appreciation about his or her surroundings. However knowledge is only the first step and should always be followed by deed. Actively involving people, especially children, in their communities and in finding solutions to local environmental problems, encourages ones heart to become more active at a global level. As Hewitt precisely stated in 1997, Knowledge alone cannot influence the protection of the environment. It is mostly through hands on experience that an individual is able to fully comprehend the value of our environment and develop a sense of compassion towards it. By directly involving young people in environmental activities, they are being encouraged to evaluate their own individual impact on the well being of their surroundings as well as apprehend that along with others, we all affect the environment and thus let it be in a constructive comportment. 1.1.4 Games in Environmental Education Any form of education should always incorporate an enjoyable aspect, one in which the attention of the individuals involve is captured and maintained, making the learning experience more effective. Environmental education could also be taught in a pleasurable manner. This could be done by the use of many games and activities which not only challenge the participants but also encourage the children to act on the knowledge they have obtained and become actively involved in the care and maintenance of the environment as a whole. Playing games was thought of as a fundamental part of learning by many learning theorists including Piaget who strongly believed that games are an indispensable aspect of an individuals development of intelligence. The additional advantage of playing games is that children become central to their own learning and a deviation from the normal teaching methods would ensure that every child is given the opportunity to participate and expand his or her skills in the concerned area. 1.4.5 Environmental Problems When a child is presented with a relatively intricate quandary at an early stage in his or her life, and is asked to propose some sort of solution to the predicament which he/she might encounter, the child starts developing cognitive skills which are beneficial for life. Children should be exposed to environmental tribulations that occur in real life situations and should be guided to an appropriate and efficient solution. This was also one of the recommendations of the Tbilisi Intergovernmental Conference on Environmental Education in the following statement; à ¢Ã¢â€š ¬Ã‚ ¦environmental education should bring about a closer link between educational processes and real life, building its activities around the environmental problems that are faced by particular communities and focusing analysis on these by means of an interdisciplinary, comprehensive approach which will permit a proper understanding of environmental problems (UNESCO-UNEP 1978, Recommendation No. 1).

Responsibility of the Creator Essay

Responsibility of the Creator Elizabeth Shute May 11, 2011 Literature Mrs. O’Kelly I believe Victor Frankenstein was responsible for his creature’s actions. He had many chances to help but he was a too much of a coward. For example, Frankenstein could have helped Justine but he was too scared to speak up. It was his fault she was in jail and it was his fault she died. She was accused of killing William because Victor’s Monster put the necklace in her pocket. Frankenstein felt responsible for his younger brother’s death when he realized that the monster he created murdered William. Frankenstein started to feel as if he himself had committed the murder because of his role in the monster’s existence. Everything the monster did was Frankenstein‘s fault because he was the creator. Rather then he blaming the monster for his downfall, Frankenstein blamed himself because he created the monster’s life. Victor also felt as if he, himself, murdered Justine because she was executed for a crime the monster committed. Elizabeth was altered by the injustice of Justine’s death, and Frankenstein felt responsible for that alteration as well. The chain of events that the monster set off with William’s murder began not with the monster, but with Frankenstein’s desire to create life. He shows his obsession with creating life when he says, â€Å"†¦I paid no visit to Geneva, but was engaged, heart and soul, in the pursuit of some discoveries which I hoped to make. †1 When the creature was complete he rejected it. He could barely look at the disgusting face which he had brought to life. He even says, â€Å"†¦Breathless horror and disgust filled my heart. †2 The  weight  of remorse about his role in the deaths of William and Justine adversely affected Frankenstein’s mental and physical health. His responsibility for their deaths and whatever other destruction the monster may have wreaked on humanity overwhelmed him. When the monster came to Frankenstein to plead his case and tell his story, Frankenstein realized that he had some obligation to the monster because he created it, in the same way that he bore responsibility for the monster’s actions. Frankenstein was no  longer  simply responsible to humanity for the monster’s actions, but he was also responsible to the monster for his happiness. Being the creator of a life was more responsibility than Frankenstein planned for. The monster called upon Frankenstein to fulfill his obligation of providing for his happiness by creating a  female companion  to keep him company. Out of his  sense of  obligation to his creation and out of fear for his family, Frankenstein agreed to make the female monster. His responsibility to humanity carried greater  weight  than the idea of his responsibility to his creature for the actions of the original monster and the new one he agreed to create. He hadn’t yet realized the full  weight  of responsibility he would bear for the actions of both monsters. Before Frankenstein could marry  Elizabeth, he had to complete his obligation to the monster so that he could be completely rid of him and the responsibility for his actions. As a result, Frankenstein postponed the wedding and took a  trip to England to work without the danger of being discovered by his family. His obligation to the monster was not only to ensure the monster’s happiness, which Frankenstein felt obliged to do as the monster’s creator, but also as a way to protect his family from the monster’s vengeance. Before he completed the female monster, Frankenstein realized the  weight  of responsibility he would bear if together the two monsters destroyed any other  human life  or reproduced, and the thought was just too much to bear. Rather than  deal  with the responsibility for two hideous, superhuman creatures, Frankenstein would rather  deal  with the wrath of one, so he destroyed his work on the female monster. So began the battle between Frankenstein and the monster. Frankenstein was responsible for Henry’s death at the hands of the monster, and this grief rendered him ill for a long time. Frankenstein is once again in the position he found himself with William and Justine’s deaths. He didn’t murder Henry, but his friendship with Frankenstein made Henry susceptible to the monster’s wrath because he used Henry to get back at Frankenstein. Although the Irish magistrate acquitted him, Frankenstein knew that he was responsible for Henry’s death because he had defied the monster’s wishes and the monster repaid him by killing his friend. Frankenstein, feeling responsible for  Elizabeth’s death as well as his father’s, vowed vengeance. The only way to absolve his responsibility for the monster’s actions was to kill him, so that’s what Frankenstein set out to do. He was responsible for the monster’s creation and its actions, and he planned to be responsible for the monster’s destruction as well. Frankenstein never admitted to his family what he had done, never admitted or took responsibility for his actions. He might as well have killed Elizabeth, William, Justine, and Henry with his own hand. The so called â€Å"Monster† only wanted companionship; he did not want to murder those people. The circumstances forced him to commit murder. Frankenstein was the instigator of those circumstances. Victor certainly created something that caused destruction, not only in his own life but in others lives as well. Justine took the fall for Victor, dying for his secret. Elizabeth died because Victor chooses not to create another monster. The monster did not necessarily want another monster-like companion, he just wanted acceptance. Victor brought about his own destruction. Victor’s ability to deal with the real world was almost nonexistent. He had only one friend, Clerval. His choice for a wife was a person he called â€Å"cousin†, but in fact was his adopted sister. Did Victor create this so-called â€Å"monster† to have a friend, the one thing the monster wished for? Victor denied his friendship to the monster, but why? The joy of creating life, the monster, overruled his judgment. He was denying the fact he had committed such a vile act upon humanity. He even says, â€Å"A being whom myself had formed, and eluded with life, had met me at midnight among the precipices of an inaccessible mountain. †3 Victor may have admitted to creating the monster, but he denied that he had driven the monster to commit murder. He needed to admit, not only to himself, but to his family that he was the one responsible for William’s murder. By not admitting this, he allowed his friend Clerval and his wife Elizabeth to be murdered as well. His determination that his secret not be discovered became his downfall. Victor was responsible for every action of his own and for the actions of the monster. Frankenstein’s monster only wanted to be accepted for what he was. The monster needed a friend. Someone he could talk to, someone to love him, and someone to love back. Friendship was not possible. Unfortunately, the human race is very shallow. In the monster’s own words he says, â€Å"†¦they spurn and hate me. †4 We tend to judge the appearances of others, rather than getting to know the person inside. A person’s appearance is only the shell in which they live, it never reflects the person they are. Frankenstein’s monster wanted a friend, not judgment; but even his creator rejected him, not once but multiple times. The second time Victor rejected him he says, â€Å"Devil’, I exclaimed, ‘do you dare approach me? And do not you fear the fierce vengeance of my arm wreaked on your miserable head? Be gone, vile insect†¦Ã¢â‚¬ 5 In the end, Frankenstein didn’t care whether he lived or died. Victor wants the war to end. He has lost every battle he and the monster have fought. I only think that He wished death upon the monster so that the murders will stop. Even in the end Frankenstein was selfish. He did not want anything to stand in the way of science. Had he learned nothing? At least Walton had learned that maybe people should take responsibility for their actions. Walton did let the crew turn the boat around and not face the inevitable, death. Frankenstein made his bed, and now he’s lying in it. In the end, Frankenstein died while the monster survived. So in the end, Frankenstein lost everything. Frankenstein led himself down the path of destruction. He lost his friend, wife, and brother. He was loved by no one. All those whom he had cared about were dead. His experiment had turned him into a shell of hatred and despair. His focus on his creation, led him to a black hole, from which there was no escape. Frankenstein’s ambition did lead to disaster, but he was also the monster with no regard for human life. Now that Frankenstein was in the afterlife, the monster could now end his own life. His quest was over.

Customer service Essay

There’s room to grow the hamburger business in Thailand, as consumption remains low compared with other fast food categories, and there are few players in this segment. A competitive advantage exists when the firm is able to deliver the same benefits as competitors but at a lower cost or deliver benefits that exceed those of competing products. In case of Carl’Jr , the resources and capabilities together form its distinctive competencies. These competencies enable innovation, quality, and customer responsiveness, all of which can be leveraged to create a differentiation advantage as follow Reputation. Over the last 65 years, Carl’s Jr. has built a reputation as America’s premier burger chain, and is known as the place to go for big, juicy, delicious charbroiled burgers. Today, there are more than 1,249 Carl’s Jr. restaurants worldwide. Value Creation The firm’s own value-creating activities, the firm operates in a value system †¢ Includes partial table service and an all-you-can-drink beverage bar. Sustainability of competitive advantage -Requires customer loyalty, a great location, unique merchandise, proper distribution channels, good vendor relations, a reputation for customer service, and multiple sources of advantage. †¢ Brand = Authentic premium American burger †¢ Quality = Highlight the quality and volume of fresh ingredients and value in every bite of juicy, charbroiled meat. †¢ Location = Carl’s Jr. has been strategic with the location of each branch, selecting to be in the heart of cities in areas crowded by both Thais and foreigners alike. †¢ Customer service = All burgers are made to order and the brand places a heavy emphasis on excellent guest service to enhance the overall dining experience. (Provides a quick-service experience) With their wide variety of premium burgers, all made-to-order using the freshest quality ingredients to customers which is a big difference to McDonald’s or Burger King which often have burgers sitting around for a while. These are just some of the reasons why Carl’s Jr. has achieved such tremendous success around the world. With confident that the premium food and facilities of the Carl’s Jr. brand will resonate with the discerning Thai consumer.

Writing Your AMCAS Personal Statement

Writing Your AMCAS Personal Statement Writing an AMCAS personal statement for medical school is tricky. While your essay has to convey a message of professionalism and attention to detail, it must also be entertaining and informative. As someone who knows quite a bit about writing AMCAS essays, allow me to offer the following information. The American Medical College Application service helps thousands of students apply to hundreds of colleges all over the world. Most medical school directors use the AMCAS application (as opposed to their own) in order to make things easier on their staff as well as the students. Whats terrific about the AMCAS personal essay is that the same one is sent to every college applied. In other words, applicants dont have to write a separate personal essay for every school in which theyre interested. That which makes the AMCAS process easier, however, also makes it more difficult. Since all the med schools are aware that their AMCAS applicants only have to write one essay, they are counting on those essays to be stellar. That is why I encourage all AMCAS applicants to take their time with the essay section. Write several drafts, if necessary, and hire a professional editor to help you with the final revision. The AMCAS application process is tough, thats for sure. Fortunately, there are many professional editing companies that can help. For assistance in finding an editor to proof your AMCAS personal statement, or if you need help writing your secondary essays and/or residency program personal statement, please access the link provided.

It236 Week9 Final Essays

It236 Week9 Final Essays It236 Week9 Final Essay It236 Week9 Final Essay Week 9 Final Ken Kronemeyer Ken Kronemeyer University of Phoenix, Axia College IT236 [ November 21, 2010 ] Kevin Jayne Week 9 Final Ken Kronemeyer The Assignment: 1. Final Project: Web Site Analysis * Analyze the Web site you selected for the Capstone Discussion question. * Use on your knowledge gained from the past 9 weeks. * Evaluate the current design of the site. * Identify recommendations for redesign. The Site The web site chosen for this project is the Belleville News-Democrat Newspaper web site from Belleville, Illinois. It is the hometown newspaper of this papers author. The site URL is bnd. com/ . It’s Problems 1. The first thing that happens when you enter this site is a pop-up. As a viewer of many websites, I have found this to be a real turn-off to continuing visits to a web site, as it is not very welcoming and is a distraction to the purpose of my visit. 2. News/Sports/Life/Opinions Page: Confusing hodgepodge of boxes and information and that is the same template on all major pages. (Fig. 1) 3. What would normally be the classifieds section of a newspaper is replaced with outsourced functions. For instance the Auto’s section is sourced to Cars. om instead of the actual newspaper ads, the Jobs section is sourced to CareerBuilder. com etc. (Fig 2) 4. The only real page that is uncluttered and straightforward is the â€Å"Services† page which is all about the services provided by the newspaper – payment, subscriptions etc. (Fig3) 5. Navigation is straightforward if one does not stray from the Navigation Bar at the top or goes all the way to the bottom of the screen to the sitemap. (Fig 4) 6. None of the newspapers special features are available either such as the Sunday Parade Magazine or even the daily comics. Nor are the sale ad inserts that many could use. If one wants the inserts, one has to buy the print edition. Fig 1| Fig 2| Fig 3| Fig 4 Recommendations Ideally, for a newspaper format, where the news and local interests are the main topics, this site should move all the ads to a column on the right and out of the body of the page, that way if one wants to view the ads, they are readily available for viewing and easily accessible devoting the main body of the page to what the site is about – news. Secondly, there should be some way for readers to access the actual classifieds of the newspaper. As it is, ads that are in the subscriber/newsrack edition are not available on line in the outsourced ad boxes. Many jobs I the paper edition are not in the CareerBuilder. com site and may automobiles listed in the paper edition are not in the Cars. com site, and it is the same for any of the other ads. This could be a great local news site, if the pressure for revenue did not interfere with the web sites design. Conclusion This could be a great site if it was de-cluttered and not made so distracting to the visitor and the pop-ups were done away with. If the site also included everything that comes with the daily print edition Comics, ad inserts, this would be a really useful and faithful representation of this fine newspaper. References Figs 1-4, Belleville News-Democrat, 2010, Retrieved November, 2010 from bnd. com/

See attachment Coursework Example | Topics and Well Written Essays - 250 words - 5

See attachment - Coursework Example If a species dies faster than it reproduces, there will be a great decrease in population size. The fourth factor that affects population size is the availability of food and an appropriate habitat. Food provides the species with energy and ability to reproduce. In the video, there are some factors mentioned above that affect population size. Firstly, the birth rate of the nutria is quite high compared to other species. This is because the female can give birth to three litters in a year and each litter contains roughly six young ones. Another factor that affects population size is immigration. This evident in the fur farms in Canada and United States of America, where populations of nutria have drastically increased. Another factor is the availability of food and the appropriate environment. This allows for the growth of the species. It is my prediction that there will be a decrease and eventual depletion of the nutria population after the land is depleted of the nutrias’ food resource. This is because the nutria will migrate in search of food in other fertile regions. Secondly, the remaining nutria will eventually die of starvation due to a lack of nourishment. Thirdly, the nutria will become pests resorting to scavenging and stealing food from

This is my final essay so it has to be good Example | Topics and Well Written Essays - 750 words

This is my final so it has to be good - Essay Example However, the major challenge was on how to put down this information in written form so as to communicate it to the intended readers. I always found myself making several drafts before giving a final paper. This made me spend a lot of time to come up with a piece of writing that effectively communicated what was intended. One of my major challenges at the beginning of the course was grammar. Being an international student, I did not have adequate knowledge on grammar rules in English. Particularly, tenses were very difficult to understand. Because different words have different ways of how to change their tenses, I always found myself making mistakes. I mixed different tenses in my writings which confused readers. Additionally, determining the right preposition to use in different situations was difficult. It was difficult to determine when to use by, on and in. Even more challenging was using these prepositions to correctly come up with phrasal verbs. From this course, I learned that passive sentences are used in academic writing. I had difficulties changing active sentences into passive sentences. Wrongfully mixing active and passive sentences in my writing made me fail in academic writing. Secondly, ensuring coherence in writing was a challenge. It was difficult to connect sentences and even words together to come up with an appropriate text. I learned about conjunctions and how they are used for this function. Each of the conjunctions learned have different purposes and can only be used for the specific purposes that they should meet. Some like and, also and additionally are used to show addition while others like however and but show that the argument is opposing what was stated earlier (Gangal 53). Selecting which conjunction to use in a given context was challenging at times, especially when they were to be placed at the beginning of the sentence. Therefore, I always found myself using conjunctions used to contrast when I intended to use

Arts, Media, Philosophy Research Proposal Example | Topics and Well Written Essays - 250 words

Arts, Media, Philosophy - Research Proposal Example In order to answer the question, â€Å"are Americans more or less literate than they used to be? The answer to this is yes they are (Brandt, 2001). This is because of the advanced levels in technology that have enabled the literacy levels to spike. Change has caused the rising trend of more Americans becoming literate in all field, and in particular the field of technology. Change is inevitable, and Americans came to learn that sooner or later adaptation to the changes that traverse the universe with both positive and negative results (Brandt, 2001) is inevitable. In line with the positive thoughts, it has helped boost security, taken education to a whole new level; production in the agriculture sector has improved and has led to improved living and comfortable lifestyle. The downside of this high literacy levels is the mass production of weapons aimed at destroying other states or countries that are deemed a threat. As it was said before in this essay, change is inevitable; but a positive outcome is better and not a negative one (Brandt,

Human resource Management Essay Example for Free

Human resource Management Essay Introduction Human resource Management is the method of managing an organisation or a business and is related to employees and planes of a company or an institution. The aims or objectives of an HR are to meet the desires and benefits of the organisation, to make the business to grow and have value and to motivate the employees and to reward them when they perform very well. In the essay below its gone be illustrated all the job and responsibilities of an HR. LO1. The difference between Human Resource Management and Personnel Management 1.1 Human resource Management is a needed function on all the organisations because is the process of hiring and selection of people for the right job by training the candidates and increasing their skills and performance providing appropriate benefits ,inspiring, keeping the safety of the workers by obeying with labour laws . Personnel Management is dedicated to discipline the employees, is taking care of their salaries, training, motivating the employees to perform well, solving arguments between workers and communicating with the employees at all levels.(Business Dictionary 2014). The difference between Human Resource and Personnel Management is that the Personnel Management is that the Personnel Management is  concentrating more on the training of the employees; give them the wages, explaining them the rules of the company and the interests of the employers ,employees processes, job description, checking, writing contracts and explain the rules, while the Human Resource Management is dedicated to the values,objectives,aims,culture,plans,customers,teams,performance of the employees,motivation,rewards and increased the profit of the business.(IQPC 2011) KFC preparation and improvement of the employees is concentrating more on efficacious management and to build strong relationships with the customer. By serving the customer as fast as possible with a large smile on the face the clients have nothing to complain and will come often to visit the restaurant. This can be one of many important duties of a Human resources management or Personnel management the method that can satisfy the customer needs and to respect the people time. 1.2 1.3 The role, responsibilities and duties of the Human Resource Management and Line Managers The Human Resource practitioners they have a vital role in the organisation because they focusing on rules and coordination. The Human Resources Management need to have the capability and knowledge to think out of the box, to engage employees to improve and perform well, to recruit professional and well trained people for all the vacant positions and to have the right wages, with other words the Human Resource Manager must hire the right staff with the right abilities for the right job. His other responsibilities are to plan, improve the success of the company, orientation as well is one of his activities because must help the new staff to adjust to the new job and make sure that the workers know their working hours,wages,benefits and the rules and expectations of the organisation. Planning of the career also is part of the Human Resources Job because must know the potential that his employees have to grow and advance in their careers. Compensation is a task that the Human Resources Manager have to control because in this way knows how many of his employees they perform well and the employees that can do well certain jobs are paid better that other workers. Benefits also are a form of being paid well because of their good performance. The labour relations are a method to interact with the employees which are characterized by trade unions. Trade unions is the voice of a group of employees which are together when they have to take decisions about salaries, compensations, working hours or working conditions and other  methods or characteristics of working.Recoord keeping is the duty that involves recording ,conserving ,and repossessing employees similar information’s for difference motivations.(Human Resources Management Functions ) In 2010 KFC concentrated again on developing the business and making the employees feel valuable for the company putting exceptional efforts on developing that method and is accomplished by the business reward package. This programm was design to give bonuses to employees but the performance was the best way to show that they can truly can received by selling more items and by educated with all the customers. Anyway constructing employee’s capability and knowledge at KFC is a very important plan. (KFC Human resources management to meet emerging business needs 2005-2014) 1.4 Lawful and regulatory request The regulations and the legal regulations that must be respected by the Human Resource Management are: = to give equal opportunities to the employees to work no matter the culture, gender,ethnie,color of the skin, race or sex ,disabilities or age.(Civil Rights Act 1964) =prohibits discrimination (Civil Rights Act 1991) =forbids diverse wage for based on sex for identical work (Civil Rights Act 1963) =discrimination of pregnancy (Civil Act Rights 1978) =sexual harassments prohibited (Civil Rights Act 1980)  (HR Management Laws and Regulations2013) At KFC the staff is always needed being very busy as Mc Donald’s so the management need to hire enough people in each team or group to have a working time easy and without stress ,so the Human resource management have to know what kind of people to hire no matter their culture are ,or religion,ethnie,age or colour. No discrimination should appear in any of the company. Because employees are working in teams at KFC their conduct must by respectful with other colleagues and disputes between the staff must disappear immediately. Lo3.3.1 Motivational theory and how this impacts the reward system in the  organization. When people go to work they bring with them their personality and individual behaviours. No matter the person’s position in the workplace the personality and behaviour plays a very important role in how that person is completing his duties and interact with others .Theory of Maslow also have an impact on the people at work because explains how the employees desire to perform at work by having a higher position, the need of money, friends, love or sex, sleep, hunger, safety or esteem when they need only the respect of other, no matter that person is. In every company the employees they work only to satisfy a need from the scale of Maslow theory and they perform to achieve that goal no matter what it is. Motivation it refers to the reason that makes as act, perform or even behave. The motivation is guide as to achieve a goal, desire or a purpose. Without motivation we can’t start or finish enithing.On the other hand rewards it’s the thing that keeps you motivate continuously. The rewards can be money, higher position, compensation or even more hours to work or bigger salary. At KFC restaurant the culture, ethnie, colour, religion and age are togheter.The staff can by from Bangladesh, Italy, Pakistan, Poland, and Rumanian and so on. Anyway the characters working together and must have a good conduct and behaviour. When the religion and culture of a person is respected and take it seriously at the workplace that person is motivated and happy to improve his performance and improve company’s profit as well. Culture is the atmosphere which all of as we functioning all the time, so in fact the culture is something that we ca not see, is in fact the harmony or manifestations in the workplace. Every new staff bring in the company his own culture and attitude or religion. Culture also is recognised by symbols, stories, language, religion, outfits and daily rituals. (KFC Legal terms) 3.2 Job evaluation process and payment factors. Job evaluation process refers to the strategy of a company by estimating the number of the vacancies in the company and when looking for qualified and professional people for a position in the company. The characteristics of job evaluation and the methods that KFC is using to recruit people when a position is vacant: Description of the job and design Presentation Recruitment Selection Training Profession preparation Progression development KFC evaluation process in few steps and methods that the company is using when the candidates are chosen, management must explain to the new personnel what the policies and rules of the company are and below examples of the procedures after selection: 1. The employers must give clear details and working hours to the employee 2. Salary agree and about benefits 3. Tasks and duties of the employee 4. Written contracts as proof of agreement for job between employer and employees 5. Training is a must in all the company because help the staff to perform well and help the company to achieve their goals and purposes 6. Clear conditions of the company (Human resources organisational development and design 01 January 2014) Human resources flow chart and stages to take in order to recruit and select people and how payment of employees and volunteers are made. Identify staff and volunteers needed HR and ManagerAdvertising HR criteria and job description regular hire Permanent hirework hours explained and requirement of skills, knowledge and experience Receive CVClassificationinterviewsnr of candidates chosen and rejected, development of recruiting strategy Selection Benefits of the job explained by Management Hiring (Quality management at Kentucky Fried Chicken) 3.3 Varieties of reward systems Reward systems are the rules, procedures benefits classified by money, extra working hours for those who want or need more hours to make extra, and a higher position in the company and so on. All the employees who are performing well in the company by selling more or making more customers are rewarded by management in the way they need. The reward system is designed to motivate employees to work better and make the organisation improve. How planning a compensation programm: The solutions to implement a compensation program are the following steps: †¢Discovering the organisation or team goals that this program will support to improve the company s profit. †¢Identification of the preferred workers routine or comportments that will strengthen the business’s aims and the image of the organisation will be a respectful one in the customer’s eyes. †¢Nomination of crucial proportions of the presentation or conduct, founded on the individual or collections earlier realisations Specification of suitable recompenses †¢Announcement of program to workers Then the types of reward system can by: additional benefit, variable pay, stock choices, compensations, more working hours or increase salary, or an advanced position. (Organisational behaviour Ninth Edition by G.I.Moorhead) At KFC the employees are encouraged and motivated to perform well and increased the company’s profits because are rewarded in terms of promotions, bonuses, higher position, more working hours, higher wages or free lunchtimes or meals. And also when the staffs have more than 5 points that person can receive benefits in money, this called â€Å"My growth body†. (KFC presentation 2013) 3.4 Organisation monitors performance. This is a few steps of monitoring employee’s performance: Amount means the number of items or goods sold can be the best indicator of performance Timeliness refers to how fast the staff can sell something Non-attendance or unpunctuality no one can perform well as is latte at work. .employees must be on time at the workplace or if is absent Individual presence staff must dree adequately at work Ask feedback from customers can control behaviour of the employees. Controlling the employees is a simple duty but with all these controlling and measuring the employee’s performance and motivation as well is heavy look from directors, owners and those who control the company. The staffs are the very important tools of all the company s because they are communicating with the customers directly or face to face. Conclusion The Human resources management is a roll that all the companies must have it because is the person which the best know how to control, recruit and select and pay the staff. The training is also his duty because must know and recruit the professional and knowledge people for the right position. All the recruitment, selection, procedures of the organisations are calculated and monitored by Human resource management. REFERENCE LIST Webs Business Dictionary 2014, last acceded on 31/08/2014 http://www.businessdictionary.com/definition/personnel-management.html IQPC 2011, last acceded on 31/08/2014 http://www.iqpc.com/redcontent.aspx?id=65816 Human Resource Management Functions, last acceded on 31/08/2014 http://www.whatishumanresource.com/Human-Resource-Management-functions HR Management Laws and Regulations2013, last acceded on 31/08/2014 http://www.cliffsnotes.com/more-subjects/principles-of-management/staffing-and-human-resource-management/hr-management-laws-and-regulations Human resources organisational development and design 01 January 2014 last access on 05/09/14 http://hr.uct.ac.za/usr/hr/job_evaluation_guide.pdf Quality management at Kentucky Fried Chicken http://www.sba.pdx.edu/faculty/melliep/339/QualityMgmtKFC.pdf KFC Human resource management to meet emerging business needs 2005-2014 last access on 05/09/2014 http://www.afrbiz.com.au/case-studies/kfc-human-resources-to-meet-emerging-business-needs.html KFC Legal terms last access on 05/09/2014

Raymond Carvers Neighbors Essay -- Raymond Carver

  Ã‚  Ã‚  Ã‚  Ã‚  In Raymond Carver’s â€Å"Neighbors† the speaker’s attention seems to be more directed on the Bill and Arlene Miller. The Millers are a married couple who were once a happy couple but as the years went along they felt grew apart. It seems as though they are too busy comparing their lives to the Harriet and Jim Stone, which are their neighbors, that they don’t have time to fix their marriage. The Stones do what married people should do and that’s â€Å"go out for dinner, or entertaining at home, or traveling about the country somewhere†¦(70).† The Millers are given the responsibility of looking after the Stones apartment for ten days, while they are on a pleasure trip. During these ten days they have to feed their Kitty, and water the plants. Because of this particular event the Millers, who se...

People’s Republic of China Essay

The popularity of Southwestern University’s football program under its new coach, Bo Pitterno, surged in each of the 5 years since his arrival at the Stephenville, Texas, college. With a football stadium close to maxing out at 54,000 seats and a vocal coach pushing for a new stadium, SWU president Joel Wisner faced some difficult decisions. After a phenomenal upset victory over its archrival, the University of Texas, at the homecoming game in the fall, Dr. Wisner was not as happy as one would think. Instead of ecstatic alumni, students, and faculty, all Wisner heard were complaints. â€Å"The lines at the concession stands were too long†; â€Å"Parking was harder to find and farther away than in the old days† (that is, before the team won regularly); â€Å"Seats weren’t comfortable†; â€Å"Traffic was backed up halfway to Dallas†; and on and on. â€Å"A college president just can’t win†, muttered Wisner to himself. At his staff meeting the following Monday, Wisner turned to his VP of administration, Leslie Gardner. â€Å"I wish you would take care of these football complaints, Leslie†, he said. â€Å"See what the real problems are and let me know how you’ve resolved them†. Gardner wasn’t surprised at the request. â€Å"I’ve already got a handle on it, Joel†, she replied. â€Å"We’ve been randomly surveying 50 fans per game for the past year to see what’s on their minds. It’s all part of my campus-wide TQM effort. Let me tally things up and I’ll get back to you in a week†. When she returned to her office, Gardner pulled out the file her assistant had compiled (see the following table). â€Å"There’s a lot of information here†, she thought. Questions: 1. Using at least two different quality tools, analyze the data and present your conclusions. 2. How could the survey have been more useful? 3. What is the next step? Fan Satisfaction Survey Results (N = 250) Case Study 5-1 Rochester Manufacturing Corporation (RMC) is considering moving some of its production from traditionally numerically control machines to a flexible machining system (FMS). Its numerical control machines have been operating in a high variety, low volume intermittent manner. Machine utilization, as near as it can be determine, is about 10%. The machine tool sales persons and a consulting firm want to put the machines together in a FMS. They believe that a $3,000,000. 00 expenditure on machinery and the transfer machines will handle about 30% of RMC’s work. There will, of course, be a transition and start up cost in addition to this. The firm has not yet entered all its parts into a comprehensive group technology system, but believes that the 30% is a good estimate of products suitable for the FMS. This 30% should fit very nicely a â€Å"family†. A reduction, because of higher utilization, should take place in the number of pieces of machinery. The firm should be able to go from 15 to about 4 machines, and personnel should go from 15 to perhaps as low as 3. Similarly, floor space reduction will go from 20,000 square feet to about 6,000. Throughput of order should also improve with this family of parts being processed in 1 to 2 days rather than 7 to 10 days. Inventory reduction is estimated to yield a one-time $750,000 savings and annual labor savings should be in the neighborhood of $300,000. 00. Although the projections all look very positive, an analysis of the project’s return on investment showed it to be between 10% and 15% per year. The company has traditionally had an expectation that projects should yield well over 15% and have payback periods of substantially less than 5 years. Questions: 1. As the production manager for RMC, what would u recommend? And why? 2. Prepare a case by a conservative plant manager for maintaining the status quo until the returns are more obvious 3. Prepare the case for an optimistic sales manager that you should move ahead with the FMS now. Case Study 6-1 ACM is an electronics component manufacturer that has been located in Singapore since 1991, supplying original equipment manufacturers (OEMs) with quality components. In the past several years, ACM has experienced increasing pressure from other manufacturers located in other countries. In Singapore, while labor remains quite inexpensive, there has been a relatively steady increase in labor costs. In addition, utility costs – most notably water and energy costs – have led the firm to contemplate moving operations elsewhere in Asia in an attempt to make the firm more competitive. ACM remains profitable, but margins have shrunk, and management is interested in ensuring that the firm remains competitive in the medium term to long term against other component manufacturers. A team of senior management has formed a committee to reach a decision regarding possible relocation. The committee has identified two additional locations as possible candidates for relocation: Hong Kong (People’s Republic of China [PRC]) and Kuching (Malaysia). Hong Kong’s main attractions stem from the fact that since 1997, when its sovereignty was transferred back to the PRC, labor costs have decreased as access to labor has increased. Hong Kong enjoys a large seaport and very good transportation infrastructure, and this is important in moving in raw materials and moving out finished components to customers. Senior management believes that an increasing number of OEMs will move to the PRC in the next several years, as has been the case in the past decade. This will only increase the attractiveness of locating the manufacturing facility in Hong Kong. Kuching is located in the Malaysian province of Sarawak, on the island of Borneo. It is the fourth-largest city in Malaysia and home to a population of around 650,000. Several points make Kuching attractive to the relocation committee. First, locating here would give access to natural resources and other production inputs. Second, the transportation infrastructure is good, and the city hosts a deep sea port for moving raw materials in and finished good out. That said, the port is not as large or accessible as those of Hong Kong or Singapore, and several committee members have expressed concern about the frequency of ship visits to Kuching. If the port does not receive regular service from container ships, transportation costs to ship components to OEMs will doubtlessly stable and inexpensive in Malaysia. The committee has contracted the government of Singapore to elicit possible incentives to not relocate to another country. Singapore is offering a five-year exemption on taxes for ACM if the plant remains in Singapore. The government will also assist by partially subsidizing labor, water, and energy costs for five years. Committee members realize that the Singapore plant, which has been operating for years, has already been amortized, and opening a new plant would require additional capital costs. That said, opening a new factory would also provide an opportunity to upgrade production equipment to more productive and energy-efficient alternatives. Questions: 1. What advantages and disadvantages does each potential location offer? 2. What other relevant factors that are not mentioned in this case study might play a role in this decision? 3. Why is transportation infrastructure so important in this decision? 4. This is a long-term, strategic decision; what factors might change in the next 10 to 20 years? How will this influence the decision? 5. Which alternative would you recommend, under which circumstances? † Case Study 7-1 Henry Coupe, the manager of a metropolitan branch office of the state department of motor vehicles, attempted to perform an analysis of the driver’s license renewal operations. Several steps were to be performed in the process. After examining the license renewal process, he identified the steps and associated times required to perform each step as shown in the following table. State Automobile License Renewals Process Times Step 1. Review renewal application for correctness 2. Process and record payment 3. Check file for violations and restrictions 4. Conduct eye test 5. Photograph applicant 6. Issue temporary license Average Time to Perform (seconds) 15 30 60 40 20 30 Coupe found that each step was assigned to a different person. Each application was a separate process in the sequence shown below. Coupe determined that his office should be prepared to accommodate the maximum demand of processing 120 renewal applicants per hour. He observed that the work was unevenly divided among the clerks, and the clerk who was responsible for checking violations tended to shortcut her task to keep up with the other clerks. Long lines built up during the maximum demand periods. Coupe also found that the Steps 1 to 4 were handled by general clerks who were each paid $12 per hour. Step 5 was performed by a photographer paid $16 per hour. (Branch offices were charged $10 per hour for each camera to perform photography. ) Step 6, issuing temporary licenses, was required by state policy to be handled by uniformed motor vehicle officers. Officers were paid $18 per hour, but could be assigned to any job except photography. A review of the jobs indicated that Step 1, reviewing the application for correctness, had to be performed before any other step could be taken. Similarly, Step 6, issuing temporary licenses, could not be performed until all the other steps were completed. Henry Coupe was under severe pressure to increase productivity and reduce costs, but he was also told by the regional director of the Department of Motor Vehicles that he had better accommodate the demand for renewals. Otherwise â€Å"heads would roll. † Questions: 1. What is the maximum number of applications per hour that can be handled by the present configuration of the process? 2. How many applications can be processed per hour if a second clerk is added to check for violations? 3. If the second clerk could be added anywhere (and not necessarily to check for violations, as in (2)), what is the maximum number of application the process can handle? What is the new configuration? 4. How would you suggest modifying the process in order to accommodate 120 applications per hour? What is the cost per application of this new configuration?